We ship e-bikes, parts and accessories by courier to every province and territory in Canada. Handling time is 1–2 business days, and courier transit typically adds 2–5 business days, for a total delivery time of 3–7 business days depending on where you are.
Flat rate shipping, Canada-wide
We charge one flat rate of $180 CAD per order, anywhere in Canada. Bike courier freight varies a lot by destination, so we average it into a single flat rate rather than quoting a different price for every postal code — you see the exact cost at checkout before you pay. Accessories and parts added to a bike order ship on the same charge.
- $180 CAD flat rate, any address in Canada, shown at checkout
- One shipping charge per order — accessories and parts travel with the bike at no extra cost
- We currently ship within Canada only
Estimated delivery times
Total delivery time has two stages: handling time at our Richmond, BC location, and transit time with the courier once your order is dispatched.
- Handling time: 1–2 business days. Every bike is assembled to a safe shipping standard, checked over and boxed before it leaves us.
- Transit time: 2–5 business days. British Columbia and Alberta are generally at the faster end of this range; Ontario, Quebec, Atlantic Canada and remote or northern postal codes sit toward the longer end.
- Total delivery time: 3–7 business days from the date your payment clears to the date it arrives.
Business days are Monday to Friday, excluding statutory holidays. You will receive a tracking number by email once your order has been dispatched. Transit figures are courier estimates, not guarantees — weather and terminal congestion can occasionally add a day or two.
How your order is packaged
E-bikes are partially assembled and boxed with internal packaging to protect the frame, wheels and components in transit. Parts and accessories ordered on their own ship in standard courier parcels with a tracking number by email.
If your order arrives damaged
Careful packaging removes most of the risk, but courier damage can occasionally happen.
- Inspect the box before you sign where the courier requires a signature, and note any visible damage on the delivery record.
- Photograph everything — the box from all sides, any damage to the packaging, and the bike itself once unboxed. Keep the packaging.
- Contact us within 48 hours of delivery at info@goebikesolution.ca or 236-599-8333 with your order number, photos and a description of the damage.
- Do not ride or assemble further if you suspect structural damage to the frame or fork until we’ve reviewed it.
We handle the courier claim on your behalf and keep you posted on the outcome — replacement from stock, repair, or a refund, depending on the damage.
Where we ship
We currently ship to addresses within Canada only. Prices on this site are in Canadian dollars and exclude shipping; shipping is added at checkout at the flat $180 rate shown above.
Related policies
- Returns & refunds — 30 days, the restocking fee, and who pays return shipping.
- Warranty — coverage, install conditions and how to claim.
- Order tracking — follow your shipment after it’s dispatched.
Questions
Call or text 236-599-8333, or email info@goebikesolution.ca. We’re open Monday–Friday 9:00 a.m.–5:00 p.m. and Saturday 9:00 a.m.–1:00 p.m.